Job Description
Job description
Arrive Internet is a rapidly growing, Inc. 5000, company that specializes in technology services. We are currently seeking a Technical Support Representative to join our growing support team.
As a Technical Support Representative, you will be the first point-of-contact for our commercial and residential services. In this role, you will troubleshoot customer issues and resolve technical problems over the phone and through a ticketing system. In this role, you will also handle some baseline billing related calls and will assist customers in making payments or accessing their online bill pay portal account. Other important duties include researching and documenting customer issues and escalating high priority tasks as necessary. We have recently added a sales element to the role that also includes commissions per sale. This is a full-time, shift-based position that has a rotating on-call requirement as well as some weekends.
Computer and remote desktop support experience is helpful, but not a requirement. This position does offer room for growth within the company to the various departments and services we offer.
We are building a team first approach to our organization. If you are looking to be part of a fast-growing organization and have a desire to provide excellent customer service, apply today!
Required:
Other Helpful Experience:
Job Type: Full-time
Pay: $16.00 - $17.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
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Ability to Relocate:
Work Location: In person
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