Service Desk Analyst (Entry Level) Job at Qode, Dade City, FL

UTFZcUNPdVR2TlJiZDFmaXA3aHBRSk12dlE9PQ==
  • Qode
  • Dade City, FL

Job Description

Job Description

Job Description

Client: FL Law Enforcement

Position: Service Desk Analyst (ENTRY LEVEL)

Term: Ongoing contract

Pay Rate: $18/Hr

Shifts: Mon-Fri 1pm-10pm

Location: Dade City, FL 100% On site

Scope: This is an opportunity for you to break into the IT industry either a new graduate with no experience or a shift in your career track

Education: Some technical certificates CompTIA A+ or AA computer science degree

Experience:

  • Some level of IT Certifications and/or degree or pursuing a computer science degree
  • Held steady job in the past 2-3 years either former military or service industry or security
  • Wanting to break into the computer science to gain entry level work experience with curiosity to learn and grow

Role: The job is responsible for the monitoring, analysis, and response to alarms and issues critical for the department. The monitoring responsibilities will be in diverse areas throughout the enterprise. In this role you will monitor the enterprise technology, WAN, ready for business applications, Critical Facilities Infrastructure, and other processes that are critical to the business. Using both proprietary and third party tools, the monitoring specialist will respond to and analyze each issue and respond via escalation procedures and coordination with on call teams.

What you will do:

  • While working with the monitoring tools and processes, your main focus will be the timely analysis and response to alerts and issues that arise
  • Assist with passwords, access to laptops/computers and other equipment for officers
  • Respond to all alerts and issues as defined in the escalation processes and SOP's.
  • Effectively communicate the issue and respond per the defined process.
  • Follow up and document all issues and note current status, open and pending items, and prepare reports for incoming teams.
  • Work with technology teams to create and modify monitoring documentation and processes.
  • Communicate externally with partners in the escalation path.
  • Execute scripted checks and processes to troubleshoot and resolve issues.

Job Tags

Work experience placement, Ongoing contract, Shift work,

Similar Jobs

Virginia Surgical Arts

Oral/Cosmetic Surgery Assistant Job at Virginia Surgical Arts

 ...Job Description Job Description ORAL/COSMETIC SURGERY office seeking a full-time dedicated and skilled Surgical Assistant to join our surgical team oriented atmosphere. The ideal candidate needs to have excellent communication skills and the ability to multitask. Dental... 

CompHealth

Locum | Physician Gastroenterology Job at CompHealth

 ...Locum | Physician Gastroenterology at CompHealth summary: A Locum Physician specializing in Gastroenterology provides temporary clinical coverage, performing procedures such as endoscopies, colonoscopies, and biopsies. The role includes managing 24-hour call shifts... 

Axiom Software Solutions Limited

Devops Engineer Job at Axiom Software Solutions Limited

 ...Automating Build, test and deployment environment with scalability, Setting systems up Hardware in the Loop test systems, C/C++ experience is a plus. Skills: 1. DevOps engineering and CI/CD pipelines. 2. Scripting in Python, PyTest, and BASH. 3. Security... 

St. Luke's Health System

Social Work - Social Worker - $27-54 per hour Job at St. Luke's Health System

 ...St. Luke's Health System is seeking a Social Work Social Worker for a job in Boise, Idaho. Job Description & Requirements ~ Specialty: Social Worker ~ Discipline: Social Work ~ Duration: Ongoing ~40 hours per week ~ Shift: 8 hours, flexible ~ Employment... 

Coinbase

Vertex Synapse Engineer, Threat Intelligence (Honolulu) Job at Coinbase

 ...threat intelligence platform. Your work will directly support our mission of securing crypto assets by developing capabilities within Vertex Synapse to address the evolving needs of our stakeholders and enhance the efficacy of our threat detection and response. What...