Job Description
Description:
OPERATIONS SALES MANGER
Oversee field and office operations, ensuring timely and high-quality service and install execution
· Manage workforce scheduling, dispatching, and job completion through systems like FieldEdge
· Monitor productivity, material usage, and job profitability
· Enforce safety standards and compliance with OSHA and company guidelines
· Coordinate training, licensing, and upskilling of technicians and installers
· Ensure inventory management and vendor coordination meet project demands
Sales & Revenue Growth
· Set and track monthly and quarterly revenue targets for service and install teams
· Manage estimates, customer proposals, and upsell opportunities
· Review job costing and gross margin performance
· Work with inside sales/admin team to close leads and increase conversion
· Participate in local marketing initiatives and outreach to drive new business
· Collaborate with GMs or finance to align sales efforts with company goals
Team Leadership & Development
· Recruit, onboard, and retain skilled tradespeople and sales coordinators
· Conduct regular performance evaluations, ride-alongs, and coaching sessions
· Promote a culture of accountability, teamwork, and customer-first service
· Resolve employee or customer escalations swiftly and professionally
· Ensure alignment between field staff and office support
Requirements:Reporting & Strategic Input
· Provide weekly reports on KPIs: booked jobs, revenue, job margin, labor utilization
· Analyze customer feedback and service trends to guide improvements
· Participate in leadership meetings and provide input on strategic direction
· Collaborate on pricing models, service packages, and technician incentives
QUALIFICATIONS
· Minimum 5 years of experience in HVAC operations, service, or install
· Proven track record in residential/commercial HVAC sales and team leadership
· Strong understanding of field operations and customer lifecycle
· Experience with job costing, estimates, and CRM/dispatch software (e.g., FieldEdge)
· Ability to manage multiple priorities and teams across locations
· Excellent communication, leadership, and analytical skills
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