Bilingual Senior Advocate - CNO Financial Group - Chicago Job at Skills for Chicago, Chicago, IL

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  • Skills for Chicago
  • Chicago, IL

Job Description

Job Description

Skills for Chicago

Is a Chicago-based nonprofit that removes barriers to employment by eliminating biases that disqualify candidates unnecessarily. Working with local and global companies, Skills brings opportunities to neighborhoods and municipalities throughout the Chicagoland area. To be eligible for Skills for Chicago services, candidates must reside in Illinois, Indiana or Wisconsin, be authorized to work in the United States, and be either unemployed or underemployed.

CNO Financial Group

CNO is looking for ambitious people who want to do more. They'll provide you with opportunities to grow your skills through challenging professional experiences.

Job Highlights

  • Provide expert guidance on employer-sponsored healthcare benefits, including eligibility, coverage, provider navigation, and claims resolution
  • Manage complex and high-priority cases, including claim disputes, appeals, and VIP member issues
  • Support and mentor junior Advocates, offering expertise and case management guidance
  • Collaborate with Nurse Advocates and conduct external outreach to resolve member cases and support special programs
  • Educate members during Open Enrollment and on healthcare costs, plan comparisons, and benefit options using the Optavise case management system

Candidate Profile

  • Bilingual in Spanish and English with 4+ years of experience in health insurance, benefits, or a related healthcare setting
  • Strong understanding of healthcare delivery, HIPAA, PHI/PII guidelines, and relevant legislation impacting employer-based benefits
  • Excellent written and verbal communication skills with the ability to explain complex issues clearly and persuasively
  • Proven customer service and problem-solving abilities, including setting expectations and managing case resolution
  • Team-oriented with the ability to collaborate effectively and build rapport with members in a professional, supportive manner

Additional Information

Location

Chicago

Benefits

Dental;Employee Assistance;Life Insurance;Long Term Disability;Medical;Paid Training/Personal Development;Personal;Retirement/401K;Sick;Tuition Reimbursement;Vacation;Vision

Job Tags

Local area,

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